Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Simcallus have Flat rate and Express shipping 

in the USA Flat rate shipping is $5 and Express is $10

and in all other destinations Flat rate is $15 and Express is 30$

Which payment methods are accepted in the Online Shop?

Simcallus accept Credit cards and Paypal for payments

How long will delivery take?

Delivery time for Flat rate is 7-10 days and Express 3-5 days

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?
Yes. You will receive your invoice via e-mail when your order is sent out to you.
 

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